Integrating the employee into the survey process allows you to create reward, accountability, competitiveness and real time behavioral change that drives a better customer experience, a more loyal customer and a happier employee.
SocialSurvey is driving real behavior change that we are seeing in the bottom line.
Scott Davido CEO AEZ
SocialSurvey connects and measures at the employee level to drive behavior
that creates a better customer experience and online reputation.
SocialSurvey shares the average review nearly 9 times online with all link and traffic directed at your company’s sites. Social proof and online recommendations are as powerful as referrals from friends. Sharing socially can have a double digit impact on creating new business.
Clients have made it clear that, although they received multiple names for LO’s from their agents, they chose us due to the reviews.
Steven L. Location Manager
SocialSurvey shares the average review nearly 9 times online with all links and traffic directed to your company pages. Social proof and online recommendations are as powerful as referrals from friends. Sharing socially can have a double digit impact on creating new business.
“I am very impressed with this tool. From compliance to lead generation, to customer satisfaction, as well as SEO optimization, this is a tool worth looking at. It gives you visibility and helps you generate business leads. It offers you the workflow process to help fix the unhappy customers reviews and potentially turn those customers into raving fans. It’s all centralized, all managed by the company. SocialSurvey costs very little but does so much.”
Barry Habib / CEO / MBS Highway
“SocialSurvey has been great for my business. I always say I want to get testimonials but seldom get around to it. This system is so easy is have gotten more feed back recently using this product then I have in my entire 30 year career. Easy to use for the user and highly effective. Almost everyone I’ve sent a survey to has completed it with 5 stars and great comments, not to mention the 100’s of likes I get on my social media when it posts automatically! LOVE IT!”
Steve Christian / Area Sales Manager / 6 Degrees Company
“At AFN, getting 5 star reviews is the easy part. The challenge is how to share these reviews across the Internet via social media in an organized and trackable fashion, with SEO links back to the individual LO and Branches. Thanks to SocialSurvey, the process is fully automatic. Even when our people are less engaged than we want, it works on their behalf. We love the added compliance features and Customer Service workflows as well. Sharing our success is easy with SocialSurvey!”
Corey Trujillo / Vice President of Marketing / American Financial Network
“SocialSurvey is one of the greatest tools imaginable! It allows us to successfully monitor and manage our social reputation, ensuring that our clients are receiving the highest level of service. Craig and the rest of the team have done a fantastic job making sure the onboarding process for our agents has been nothing but simple. The training and communication are amazing!”
Tyler Morton / Broker / RE/MAX Victory
“We are very pleased with the customer response, satisfaction, and results that rise to an incredible net promoter score, making SocialSurvey an invaluable tool. We use the tool in many different ways, including feedback for leaders, feedback for future borrowers, and feedback for any potential areas of improvement. In the service industry, any feedback from customers allows us to make the borrower experience better with every transaction. The stellar results speak for themselves.”
Jon Gwin / COO / American Financial Network
“Most new platforms require painstaking time and energy. SocialSurvey was the complete opposite. We were supported all through the start-up process with quick responses, immediate attention to details, and useful tutorials. It was about as seamless as it could get with amazing results. We are completely happy with the ease of use and execution; moreover, we believe that this will offer great customer support and feedback.”
Sandy N. / Corp. Admin Mgr. / Diamond Residential Mortgage
“I work for New American Funding and was recently named Social Survey’s #1 Loan officer with my reviews. It has really validated my business and I can share true reviews with the public as to how I operate. I feel it is really helped grow my business.”
Amber E. / Loan Officer / New American Funding
“Using SocialSurvey is an excellent way to enhance your company’s online presence. Our loan officers love how easy it is to use and how the surveys feed directly into their websites in real time! Very happy with the results! I highly recommend using SocialSurvey!”
Alex A. / Area Manager / Freedom Mortgage
“Social Survey is one of the best referral and customer service review tools we’ve ever used. It’s so easy, and most important, clients engage and participate in the post-transaction surveys in previously unseen numbers. We love Social Survey!”
“Social Survey has the highest conversions of any review sites. Customers actually fill these out it integrates with my loan operating system and is sent automatically to the customer after closing. 5 Stars, SS is the best at reviews!!”
“Excellent response time to my needs with informative answers to my questions. Abby even offered outside the box solutions to my support questions. My staff at RE/MAX Alliance and The Maiocco Group couldn’t be more satisfied with Social Survey.”
Lenny M. / RE/MAX Alliance
“Since adopting Social Survey, our survey response rate more than doubled to 60% and the voice of our customers is now easily shared online and with their social networks and our natural search ranking is quickly rising as a result! As we grow our market share of millennials, the largest generation ever to exist, our online reputation and social media presence is more important than ever. Social Survey is a great platform, with great service and great people.”