Integrating your front line employees into your customer feedback system will create a happier employee, an improved customer experience, better data, higher response rates, greater customer loyalty and bottom line profits.
SocialSurvey is driving real behavior change that we are seeing in the bottom line.
Scott Davido CEO AEZ
Collect Customer Feedback
Connect to your point of sale and automate customer feedback with our fully customizable, mobile optimized reviews platform.
Employee / Agent Dashboards
Enhance engagement with individual dashboards showing real time rankings, completion stats, NPS, and Reviews. All data can be expanded or exported.
Company, Regional and Location Dashboards
Offer your regional and location leadership a great tool to manage customer experience, create competition and reward their top performers.
Employee and Location Leaderboards
We highlight your top performers and create some friendly competition across your front line employees, and locations with our real time leaderboards.
Feedback Alerts / Complaint Resolution
Never miss negative feedback. Our automated complaint resolution workflows alert you immediately and can be customized and integrated into your current customer care initiative.
Top Down Control
Easily add, remove and login as region, location or employee. Manage permissions, disclaimers, and lock controls. Simple, intuitive, compliant control.
On-demand reports, monthly digest, gap analysis, rankings and exports and customized reports.
Our Best Feature – Our People
Our team is dedicated to your business. We expect continual improvement for your business with SocialSurvey. Our customers are our partners in success.