NPS: Not Particularly Sufficient

october 11, 2019 NPS: Not Particularly Sufficient CX 2.0 2020 platform How can you write a book on Customer Experience without discussing the ideas and systems that brought us here? Over the past three years, we have put the NPS® question to the test and found it is no longer the only number you need […]

Read more

Your Reputation is an Outcome of Your Culture

The ROI of a great brand reputation can be 100 times or more. It impacts market value and is a powerful driver of shareholder returns. Reputation can create new business, validate referrals, help you recruit and retain great employees, and also improve search rankings, customer satisfaction and brand perception. Your reputation is both internal and […]

Read more

Consolidate CX Stack

OCTOBER 11, 2019 Consolidate CX Stack CX 2.0 2020 platform Craig, an executive at ACME Enterprises gets a call from Fred, his top sales guy. Fraed says, “I lost a big deal, because of our Google Reviews.” Ouch, Craig is not happy. He runs down the hall and quickly sticks his head into the office […]

Read more

SocialSurvey Announces Partnership with ASNOA

SAN RAMON, CALIF.—The Agent Support Network of America (ASNOA) has entered into an enterprise partnership with leading reputation management solution SocialSurvey to elevate customer experience, reviews and online presence for all ASNOA affiliates. ASNOA’s commitment to providing marketing support, business automation, training and cutting-edge technology to independent insurance agents led to identifying SocialSurvey as the […]

Read more

Insurance Customer Experience Management has Evolved

We are WOW’ed to be recognized by Insurance CIO Outlook in their annual listing of Top 10 InsurTech startups that are impacting the industry. See what they wrote for the October 2019 digital magazine:  In the wake of new technologies and automation, insurance companies’ customers are a proven marketing asset that drives new businesses and […]

Read more

Reply to Reviews [Users]

Show your customers that you care by replying to their reviews. You just received a great review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, you can thank the customer by writing a public response right on the SocialSurvey.  After logging in to your SocialSurvey account, go to the Reviews/Replies tab in […]

Read more

Reply to Reviews [Branch Admins]

By replying to reviews, you can… Thank and resolve issues with current customers Show potential customers that you care  Include keywords to help Google recognize your relevance Your end-user just received a great—or not-so-great—review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, POCs, branch admins or users can thank or apologize to the […]

Read more

Reply to Reviews [POCs]

By replying to reviews, you can… Control who is and isn’t allowed to reply to a review Set thresholds for certain agents  Quickly respond reviews and potentially turn a bad experience into a good one Your end-user just received a great—or not-so-great—review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, POCs, branch […]

Read more

1 2 3 4 19